It’s no secret that in this economy a lot of businesses have suffered, and many of those that haven’t been affected have taken the time to reevaluate their current marketing strategies in an attempt to keep their business afloat.
Law firms are no different. One advantageous marketing approach for lawyers is asking clients for their feedback regarding the services they received. After all, loyal existing clients and potential new clients are the lifeline for a law firm because without clients, lawyers really have no purpose.
How should a lawyer go about this, you ask? It’s simple.
Most law firm websites have a page dedicated to client testimonials. This gives possible clients an unbiased idea of current clients’ personal views of the firm’s work.
Many law firms also release client surveys to get a sense of their current clients’ opinions. It’s beneficial to ask questions that will give your firm an idea of what your clients like about your services, what they dislike, what they’d like to see change and what they’d like to see stay the same.
Based on the answers you receive, you can evaluate what changes your firm should undergo or what other positive aspects of your services you should focus on. It’s also beneficial to pose more in-depth questions aside from the standard “Are you happy with our services?” questions.
Client interviews or surveys can be done in person or on paper, depending on your firm’s preference. Although both ways could be equally as effective, a more personal approach (i.e. an in-person interview with a client) could bring about more personalized and useful information.
After all is said and done, what’s more informative and useful than hearing opinions straight from your clients’ mouths? Think about it.
About Leigh Mazzagetti
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A really easy and fast way to do surveys is to pounce on the moment someone is happy! Explain how you want people to know you do a good job.
Ask these questions…
1 What solution were you seeking when you hired us?
2 What did we do that you value the most?
3 What has been the result of working with us?
4 What would you tell others considering hiring us?
That provides great testimonials and a survey all in one!